consumer service agent in the “engineeringâ€/Net group named lisa really HUNG UP on me Once i was chatting. i’ve in no way experienced this kind of very poor practical experience right before. she was exceptionally rude right before hanging up.
I used to be a passenger on yor flight AA2016 from Phil. airport on 4/9/16 and return flight AA1755 from Atl. airport again to Phila. on 4/10. My ticket was for an aisle seat with wheelchair help as a result of my handicap. To the flight out of Phila., I'd an aisle seat. The young Girl occupying the window seat was so significant she couldn’t fasten her seatbelt. She quickly fell asleep and commenced snoring loudly which continued for the whole flight. Around the flight back, I had my boarding move was for an everyday seat. I attempted to alter seats at the kiosk , as it indicated there were added seats in the most crucial cabin place with out achievement. My son and daughter-in-regulation were being denied gate passes to help me get right down to the aircraft and also the ticket agent was genuinely unpleasant. I attempted to upgrade at the boarding desk, then young man indicated my ticketwas for handicap in his computer, he mentioned the cabin seats were being out there and tried to improve me but without the need of success. Once i obtained again into Phila., I waited Practically 40 minutes to receive with the airplane to baggage. This was essentially the most humiliating and demeaning knowledge I've ever had. If the wheelchair lastly arrived, the girl started complaining about having to thrust me. She couldn’t obtain the wheelchair up the elevation.
I wished to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to plenty of issues to seek out me A further flight also to reroute my luggage. Gary was nice and helpful and quiet, and I really appreciated how really hard he labored to help me.
We will not likely fly American Airways ever again, and neither will my relatives and buddies. they may eliminate a great deal in excess of the $863 he detailed.
This agent was away from line and disrespectful. There was NO reason pop over to this web-site for her Mindset, especially when there was NO line and a couple of brokers standing with the counter like they were being All set and in a position to help. Janet Ault
I known as am. air on 3/25/16 to talk to if on the return inter-countrywide flight if I could spend the evening on the aircraft alter city, (where we first enter the USA right before going on to finish the flight household), to rest, and choose the battle up the next day Together with the same ticket to fly household. I’ve carried out this in advance of coming property from Europe with out a challenge. I also outlined which i was obtaining the tickets with my visa details.
no. 0012309351902 from SNA to DFW. I was issued future flight passes excellent to get a year. I'm composing to request that you just waive the $two hundred transfer demand when I am able to utilize the passes.
On the returning flight we checked in as well as the employees greeted us and seemed really Skilled. Naturally until finally we go to the counter. The youthful person was quite inexperienced. The agent close to him stated that we place the incorrect ticket on among our eight baggage. They two gentlemen could not function it out and basically advised us all the things was Alright.
I have usually utilized continental airways and experienced transformed to American but right after this incident I don’t Imagine sick ever fly along with you fellas anymore a cockaroach over a airplain im positive Everybody on Fb would choose to no concerning this even the information extremely discustin and unpleasant I assumed airplains ended up pest contal cost-free.
reserving reference MKFCFC I am addressing this letter to you personally to specific my dissatisfaction regarding your services with regard to the flights referred to above.
was in Haiti August 17th,went towards the airport 11-30am as well as flight was to depart to the US at 1pm and was instructed I'd Skipped MY FLIGHT.But wasn't supplied any essentive to stay for the next day,and was pressured to get An additional tickert for August twenty third at my expence.I Virtually missing my career because of tht,they offered my seat and set me at an anticipated expencies of which I Need To become COMPANCERTATED FOR THE MONEY Dropped,WAGES LOST.
I will say she(AA) found a afterwards flight for me on another airline,which I so appreciated,but she undoubtedly could have a great deal more pleasurable in dealing with me.
I spoke with Wanda this early morning about additional baggage as well as nerostimulator implanted in my again. She was pretty helpful, I am happy that I termed and bought the proper info.
If this is the new American Airlines I’ll go on file as expressing I like the previous one particular much better. You gained’t go broke by losing my business but you will have an extra seat available to provide to Several other unsuspecting consumer.